WhatsApp Business API

The WhatsApp Business API enables medium and large businesses to communicate with customers at scale through automated, personalized, and secure messaging. It supports notifications, customer support, and engagement over the world’s most popular messaging app. Integrate with CRMs and chatbots to enhance user experience and streamline business communication workflows.

11+

Consulting
Experience

Trusted, Happy & Satisfied Businesses

At Xpecto, We have been in business for more than 11 years providing website developer services and helping small and even big level of businesses to establish its name in the marked. Our approach focused to propel the growth and sales of website.

Technologies and Tools

Innovative Technologies and Platforms We Utilize

We have develops who specializes in researching on the new trends of building the website so as to be engaging and oriented. We use different languages and technologies to develop website, here are some of them:

Since 2013

Services offered

Verticals of WhatsApp Business API

The WhatsApp Business API is designed for medium to large businesses to connect with customers efficiently and securely on WhatsApp. It enables automated messaging, notifications, and real-time customer support at scale. With seamless integration into CRM systems, chatbots, and business workflows, it helps improve customer engagement, boost satisfaction, and streamline operations through a trusted global messaging platform.

E-commerce & Retail

Use WhatsApp to send order confirmations, delivery updates, cart reminders, and personalized offers. Improve customer engagement and drive conversions with instant support.

Banking & Financial Services

Enable secure account notifications, fraud alerts, OTPs, and customer queries through encrypted communication, enhancing both trust and convenience.

Healthcare

Provide appointment reminders, lab reports, teleconsultation links, and health tips. Streamline patient communication and improve service delivery.

Travel & Hospitality

Share booking confirmations, itinerary updates, check-in links, and location maps. Offer real-time assistance to travelers and guests for a smoother experience.

Education & EdTech

Send class schedules, assignments, exam results, and important updates. Enhance student-teacher interaction and streamline administrative communication.

Logistics & Delivery

Enable tracking notifications, delivery schedules, proof of delivery, and real-time support. Keep customers informed every step of the way.

Customer Support & Service Industry

Use WhatsApp for ticket resolution, FAQs, feedback collection, and real-time human or bot-driven assistance to increase satisfaction and retention.

WHAT WE OFFER

Role of WhatsApp Business API in Today’s Digital Landscape and Business Benefits

Real-Time Customer Engagement

In the fast-paced digital world, businesses must respond instantly. WhatsApp Business API allows for real-time two-way communication, enabling businesses to engage with customers where they’re most active.

High Open and Response Rates

With open rates exceeding 90%, WhatsApp outperforms traditional channels like email. Businesses benefit from higher visibility and faster customer responses.

Cost-Effectiveness

Building and maintaining a static website is generally more affordable than dynamic options. There's no need for expensive server infrastructure, content management systems, or ongoing development costs. This makes static websites an attractive choice for small businesses and startups with limited budgets.

Personalized, Automated Messaging

Through chatbot integration and CRM syncing, businesses can deliver tailored messages, automate FAQs, and guide customers through the buyer’s journey effortlessly.

Secure and Verified Communication

End-to-end encryption and verified business profiles build customer trust. It’s a secure platform ideal for sharing sensitive updates like order info, OTPs, and account alerts.

Global Reach with Local Comfort

WhatsApp is used in 180+ countries. Businesses can maintain a global presence while interacting in customers’ preferred language and platform.

Operational Efficiency & Cost Savings

By automating support and notifications, businesses reduce the load on human agents, cut costs, and increase service efficiency without compromising quality.

Seamless Integration with Business Systems

Easily integrates with CRMs, ERPs, help desks, and marketing platforms—making WhatsApp a central hub in your digital transformation strategy.

Why Choose Us?

Experience

We have worked with a wide range of clients, from small ecommerce websites to large multinational corporations, healthcare providers, etc.

Full Service Capabilities

We offer full-service website design, development, online marketing, and web hosting, which can streamline the entire process.

Customer-Centric

We prioritize customer service and aim to empower business growth through superior digital marketing solutionsand building relationships.

Commitment

We are committed to ouyr clients and offer great services in design, development, programming, and marketing fields

Our Process

Let’s Discover Our Service Features Charter

Information gathering

We gather all necessary information about the website’s purpose, goals, and target audience. It is important for development process.

Planning

We plan for structure and layout of the website. It includes creating a sitemap and defining the technologies requires for development process.

Coding

It involves development of front-end and back-end using programming languages, server-side languages, and technologies such as HTML, CSS, and JavaScript.

Maintenance

After website is launched, we involve regular monitoring, addressing any issues that arise, and keeping the content and design up to date.

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Successful Projects

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Dean Roberts

VisionSafe

“I couldn't recommend the team at Xpecto IT solutions more highly for their work. Although we have only been working with them at Vision Safe for a few months, in that time we have been greatly impressed with their professionalism and most importantly their customer service. After having some difficulties dealing with IT companies and developers in the past it's really refreshing to be communicating with a team that knows what they're doing and deals with any inquiries quickly and effectively. We look forward to our continued relationship with Xpecto IT Solutions and would recommend them to anyone else in need of high quality and affordable IT solutions.”

AL TABAAION TRADING & CONTRACTING

“We had assigned the contract of website development to Xpecto. I must say that we experienced excellent service and on time delivery of the project. The team at Xpecto is very professional and understand the meaning of good customer service. Also we are very happy with the design & graphics team and their creativity. All in all we are very satisfied and see a ling term relationship with this company for out upcoming projects.”

Mr. Joe Kavanagh

(Managing Director) – www.irishdigitalmedia.com

“Xpecto® are experts in what they do. Great work, very professional, time efficient and most importantly with excellent communication skills. Will definitely work with them in future.”

Jay Singh

(lazyboi.co.uk)

“The team at Xpecto® have been very helpful. One things for sure they cannot be faulted on effort, they work very hard an are available most hours of the day even with time zone differences. A very personal touch and you feel they have a passion for both their work and their clients, which is a winning combination for any business. Highly recommended”

Vijay/Vaibhav Dhawan

(Vijaya Enterprises)

“Xpecto® IT are very professional, passionate and dynamic website design and development company. It's been real pleasure working with Xpecto® IT Solutions. Our website made by them is very informative and expressive. The best part is they have done full R&D of our competitors and also given their own ideas as well which was very helpful. We can recommend to anybody to choose Xpecto® IT for their work.”

Frequently asked questions

Our power of choice is untrammelled and when nothing preventsbeing able to do what we like best every pleasure.

The WhatsApp Business API is designed for medium to large businesses to communicate with customers at scale through secure, automated, and personalized messaging on the WhatsApp platform.

The API allows integration with CRMs, chatbots, and customer service platforms for automation and scalability, while the app is suited for small businesses managing messages manually on a single device.

Yes, businesses can send promotional messages, but only to users who have opted in. All messages must comply with WhatsApp’s commerce and business policies to avoid penalties or bans.

It enables real-time support, boosts customer engagement, automates processes, supports rich media messaging, and integrates with existing business tools—making it a powerful customer communication channel.