CRM Application Development

Xpecto is a best CRM development company in India, provide custom CRM software development services, designed to improve business productivity and efficiency. Understanding that each organization has unique needs, Xpecto modifies its CRM solutions to fit specific requirements, ensuring smooth integration with existing enterprise systems.

11+

Consulting
Experience

Trusted, Happy & Satisfied Businesses

At Xpecto, We have been in business for more than 11 years providing website developer services and helping small and even big level of businesses to establish its name in the marked. Our approach focused to propel the growth and sales of website.

Technologies and Tools

Innovative Technologies and Platforms We Utilize

We have develops who specializes in researching on the new trends of building the website so as to be engaging and oriented. We use different languages and technologies to develop website, here are some of them:

HTML5

CSS3

Javascript

Bootstrap

ReactJs

PHP

Codeigniter

Laravel

Node Js

MySQL

MongoDB

MS SQL

Since 2013

Services offered

Verticals of CRM application Development

Xpecto is one of the best CRM software development companies that specialize in different verticals within CRM application development. Our expertise spread across various sectors, including healthcare, finance, retail, education, and more. We understand the specific requirements and challenges faced by each industry hence prove ourselves as the best CRM Software providers for small business, startups and other companies.

Sales Automation

Our CRM solutions simplify the sales process by automating repetitive tasks, tracking leads, and managing sales pipelines. This enables sales teams to focus on building relationships and closing deals rather than stuck by administrative work.

Customer Support and Service

Xpecto’s CRM applications develop customer support by providing tools for ticket management, customer inquiries, and service tracking. This makes sure that customer issues are resolved promptly, leading to improved satisfaction and loyalty.

Marketing Automation

We enable businesses with marketing automation features that facilitate campaign management, email marketing, and social media integration. This allows companies to reach their target audience effectively and measure the success of their marketing efforts.

Contact Management

Our CRM solutions include strong contact management systems that help businesses organize and manage customer information efficiently. This centralization of data ensures that teams have access to up-to-date customer profiles, improving communication and service delivery.

Portfolio websites

We help individuals and businesses showcase their work through professionally designed portfolio websites. Our focus lies in creating visually appealing and informative platforms that effectively highlight skills, projects, and achievements.

Lead Management

Xpecto’s CRM applications provide tools for tracking and developing leads throughout the sales funnel. This includes lead scoring, segmentation, and follow-up reminders, which help sales teams to prioritize their efforts and convert leads into customers.

Analytics and Reporting

We offer advanced analytics and reporting features that provide insights into customer behavior, sales performance, and marketing success. These data-driven insights enable businesses to make informed decisions and optimize their strategies.

Workflow Automation

Our CRM solutions facilitate workflow automation, allowing businesses to create custom workflows that streamline processes and improve efficiency. This reduces manual intervention and minimizes the risk of errors.

Partner Relationship Management (PRM)

Xpecto’s CRM applications support partner relationship management, enabling businesses to manage their partnerships effectively. This includes tracking partner performance, managing communications, and facilitating collaboration.

Customer Experience Management (CEM)

We focus on enhancing customer experience through our CRM solutions by providing tools for feedback collection, customer journey mapping, and personalized interactions. This helps businesses create meaningful relationships with their customers.

Mobile CRM Solutions

Understanding the need for mobility, Xpecto offers mobile CRM solutions that allow teams to access customer data and manage tasks on the go. This flexibility ensures that businesses can stay connected with their customers anytime, anywhere.

WHAT WE OFFER

Roles of CRM Application Development in Digital Landscape and Business Benefits

Centralized Data

CRM applications have become indispensable tools for businesses operating today. They provide a centralized platform to manage customer interactions, data, and analytics, leading to improved customer satisfaction, increased sales, and improved operational efficiency. CRM applications serve as a hub for storing and managing customer information.

Enhanced Accessibility: Allows teams to access and update customer data in real-time.
Data Integrity: Reduces duplicate entries and ensures data accuracy.
Historical Insights: Tracks customer interactions over time, aiding in personalized service.

Improved Relationships

One of the core functions of CRM applications is to consolidate customer data from various sources into a single, unified database. This centralized repository ensures that all departments within an organization have access to consistent and up-to-date information about customers. By eliminating data silos, CRM applications prevent inconsistencies and errors, enabling businesses to make informed decisions based on accurate insights. CRM promotes stronger relationships through personalized communication.

Tailored Interactions: Businesses can customize messages based on customer preferences.
Proactive Engagement: Automates follow-ups and reminders, enhancing customer care.
Feedback Loop: Collects customer feedback to refine services and offerings.Feedback Loop: Collects customer feedback to refine services and offerings.

Performance Analytics

CRM applications facilitate personalized and meaningful interactions with customers. By storing comprehensive customer profiles, including purchase history, preferences, and communication preferences, businesses can tailor their marketing and sales efforts to meet individual needs. This personalized approach promotes stronger customer relationships, increases customer loyalty, and drives repeat business. CRM applications provide critical insights into business performance.

KPI Tracking: Monitors key performance indicators for sales and marketing.
Data-Driven Decisions: Empowers management to make informed strategic choices.
Trend Analysis: Identifies market trends for agile business adjustments.

Streamlined Sales

CRM applications streamline the sales process by automating tasks such as lead generation, qualification, and follow-up. Sales teams can use CRM systems to manage their sales pipelines, track deal progress, and ensure that no leads slip through the cracks. This automation frees up sales representatives to focus on building relationships with potential customers and closing deals. CRM tools optimize the sales pipeline, enhancing efficiency.

Lead Management: Tracks leads from initial contact to conversion.
Sales Forecasting: Utilizes historical data to predict future sales trends.
Automated Workflows: Reduces manual tasks, allowing sales teams to focus on closing deals.

Higher Collaboration

CRM applications promote collaboration among sales, marketing, and customer service teams. By providing a shared platform for communication and information sharing, CRM systems break down silos and ensure that everyone is working towards common goals. This enhanced collaboration leads to improved customer experiences and increased efficiency. CRM enhances inter-departmental collaboration within organizations.

Shared Access: Teams can view and edit customer information collaboratively.
Integrated Communication: Facilitates communication between sales, marketing, and support teams.
Unified Goals: Aligns cross-functional teams towards common objectives through shared insights.

Marketing Automation

CRM applications often include marketing automation features that automate repetitive marketing tasks, such as email campaigns, social media posting, and lead nurturing. By automating these tasks, marketing teams can save time, improve efficiency, and deliver more targeted and personalized marketing messages to their audience. CRM applications enable effective marketing strategies through automation.

Targeted Campaigns: Segments customers for tailored marketing efforts.
Performance Tracking: Analyzes campaign effectiveness for continuous improvement.
Cost Efficiency: Reduces marketing overhead by automating repetitive tasks, enhancing ROI.

Why Choose Us?

Experience

We have worked with a wide range of clients, from small ecommerce websites to large multinational corporations, healthcare providers, etc.

Full Service Capabilities

We offer full-service website design, development, online marketing, and web hosting, which can streamline the entire process.

Customer-Centric

We prioritize customer service and aim to empower business growth through superior digital marketing solutionsand building relationships.

Commitment

We are committed to ouyr clients and offer great services in design, development, programming, and marketing fields

Our Process

Let’s Discover Our Service Features Charter

Information gathering

We gather all necessary information about the website’s purpose, goals, and target audience. It is important for development process.

Planning

We plan for structure and layout of the website. It includes creating a sitemap and defining the technologies requires for development process.

Coding

It involves development of front-end and back-end using programming languages, server-side languages, and technologies such as HTML, CSS, and JavaScript.

Maintenance

After website is launched, we involve regular monitoring, addressing any issues that arise, and keeping the content and design up to date.

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Successful Projects

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Years of Experience

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Satisfied Clients

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Successful Projects

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Years of Experiences

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Dean Roberts

VisionSafe

“I couldn't recommend the team at Xpecto IT solutions more highly for their work. Although we have only been working with them at Vision Safe for a few months, in that time we have been greatly impressed with their professionalism and most importantly their customer service. After having some difficulties dealing with IT companies and developers in the past it's really refreshing to be communicating with a team that knows what they're doing and deals with any inquiries quickly and effectively. We look forward to our continued relationship with Xpecto IT Solutions and would recommend them to anyone else in need of high quality and affordable IT solutions.”

AL TABAAION TRADING & CONTRACTING

“We had assigned the contract of website development to Xpecto. I must say that we experienced excellent service and on time delivery of the project. The team at Xpecto is very professional and understand the meaning of good customer service. Also we are very happy with the design & graphics team and their creativity. All in all we are very satisfied and see a ling term relationship with this company for out upcoming projects.”

Mr. Joe Kavanagh

(Managing Director) – www.irishdigitalmedia.com

“Xpecto® are experts in what they do. Great work, very professional, time efficient and most importantly with excellent communication skills. Will definitely work with them in future.”

Jay Singh

(lazyboi.co.uk)

“The team at Xpecto® have been very helpful. One things for sure they cannot be faulted on effort, they work very hard an are available most hours of the day even with time zone differences. A very personal touch and you feel they have a passion for both their work and their clients, which is a winning combination for any business. Highly recommended”

Vijay/Vaibhav Dhawan

(Vijaya Enterprises)

“Xpecto® IT are very professional, passionate and dynamic website design and development company. It's been real pleasure working with Xpecto® IT Solutions. Our website made by them is very informative and expressive. The best part is they have done full R&D of our competitors and also given their own ideas as well which was very helpful. We can recommend to anybody to choose Xpecto® IT for their work.”

Frequently asked questions

Our power of choice is untrammelled and when nothing preventsbeing able to do what we like best every pleasure.

A well-designed CRM application can provide numerous benefits for your business. It can help you improve customer satisfaction, increase sales, enhance operational efficiency, and gain valuable insights into your customers' behavior. By centralizing customer data, streamlining sales processes, and automating marketing tasks, a CRM application can allow your business to make data-driven decisions and achieve sustainable growth.

The average CRM software development cost in India can vary depending on several factors, including the project scope, customization requirements, and the chosen development methodology. At Xpecto, we offer flexible pricing options to suit your budget. We can provide a detailed cost estimate based on your specific requirements and discuss various payment terms to accommodate your needs.

Yes, Xpecto specializes in integrating CRM applications with various existing systems, such as ERP, marketing automation tools, and customer support software. Our team ensures smooth data flow between systems, enhancing overall efficiency and user experience.

The development timeline for a CRM application varies based on complexity and features. Typically, a basic CRM can take 3 to 6 months, while more complex solutions may require 6 to 12 months or longer. At Xpecto, we provide a detailed timeline during the initial consultation based on your specific requirements.